Frequently Asked Questions
Answers to all your questions about bd118
Detailed answers to the most common questions from players in Bangladesh — covering everything from accounts to payments, games, and security.
Welcome to bd118. On this page we have provided direct and detailed answers to the questions asked most often by players in Bangladesh. From opening an account and depositing money via bKash or Nagad, to bonus terms, cricket and slots rules, and safe gaming — find answers by category below. If you do not find what you are looking for, contact our 24/7 live chat support.
Account and Registration
To open an account at bd118, you need an active mobile number and a valid email address. You can create an account in just a few minutes by filling in your name, date of birth, and password in the registration form. Please note that only those aged 21 or above may register.
No, only one bd118 account is allowed per person. Creating multiple accounts may result in them being suspended and all bonuses being cancelled. Please manage your single account responsibly and fairly.
Click the "Forgot your password?" option on the login page and enter your registered email or mobile number. A reset link or OTP will be sent within a few minutes. If you have any trouble, contact bd118's live chat support — they will help you quickly.
Identity verification may apply for withdrawals above a certain amount. This ensures the security of your account and the protection of your funds. Contact live chat for more details about the verification process.
To close your account, contact bd118's live chat support directly with your request. Before closing, make sure your balance is zero and there are no pending bets. If you want to take a break for responsible gaming reasons, you can also choose the self-exclusion option.
Deposits and Withdrawals
When you deposit from bKash to bd118, the amount is usually credited to your account within a few minutes. There may be a slight delay during busy periods, but it should not take more than a few minutes at most. If you have any issues, contact live chat with your transaction ID.
The minimum deposit across all payment methods at bd118 is ৳300 and the minimum withdrawal is ৳500. These limits apply to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. These limits have been set to ensure smooth service even for smaller amounts.
Once a Nagad withdrawal request is approved, the money typically arrives in your Nagad account within 5 to 30 minutes. This is the standard processing time that applies to all payment methods at bd118.
bd118 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and direct bank transfer. Fast and secure transactions are ensured across all methods. Choose whichever is most convenient for you.
bd118 does not impose any additional fees on deposits or withdrawals. However, your mobile banking service (such as bKash or Nagad) may apply their own transaction charges, which are set by that service provider.
Withdrawal requests are typically processed within 5 to 30 minutes. If it takes longer than that, contact bd118's live chat support with your transaction ID and they will look into it right away.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to your bd118 account and go to the Cricket section. You will find a list of ongoing and upcoming BPL matches there. Select your preferred match and market, enter your stake, and confirm your bet. All bets are governed by fair play rules.
To play slots, go to the "Slots" section and choose a game you like. Once the game loads, set your bet size and press the spin button. Each game has its own paytable and bonus features — before playing, click the "Info" or "i" icon inside the game to review the rules.
Yes, the full live casino experience at bd118 is available on mobile. Access the site through the browser on any Android or iOS smartphone and enjoy live dealer games. No separate app installation is required.
RTP (Return to Player) is the average percentage of total bets that a game returns as winnings over the long term. It is not a guarantee for any specific session, but rather an overall statistical figure. RTP varies across different games and is usually listed in the game's information section.
Yes, live betting is available at bd118 for major cricket tournaments including T20 and IPL. Odds change in real time as the match progresses and you can place bets on various in-play markets. The Cricket section is kept regularly updated.
Bonuses and Promotions
When you open a new account at bd118 and make your first deposit, you receive a 100% bonus of up to ৳8,000. That means if you deposit ৳8,000, you get an additional ৳8,000 in bonus funds, letting you start with ৳16,000 in total. To claim the bonus, meet the applicable conditions at the time of your first deposit.
A wagering requirement is the number of times you need to place bets on bonus funds in total before they become withdrawable. For bd118's welcome bonus, this requirement is 25 times. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before you can withdraw.
bd118 has three VIP levels: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback), and Gold (up to 1.0% weekly cashback). You can move up to higher levels through regular play and earn cashback every week.
The games or categories eligible for bonus use are specified in the terms of each promotion. Generally, bonuses apply across all sections including slots, cricket betting, and live casino, though specific games may contribute more or less toward the wagering requirement. Check the promotions page or ask on live chat for details.
Weekly cashback for VIP members is calculated each week and credited to your account at a set time. The cashback rate increases as you move up from Bronze to Gold level. Regular and active players benefit from this the most.
Security and Responsible Gaming
Yes, bd118 uses SSL encryption technology to keep all your personal information and financial transactions secure. Our servers undergo regular security checks and all game outcomes are independently verified to ensure fair play.
Yes, all services at bd118 are exclusively for individuals aged 21 or above. Age is verified at the time of registration and accounts belonging to minors will be closed immediately. Responsible gaming is our highest priority.
Self-exclusion is a responsible gaming feature that lets you block yourself from logging in to your account for a set period of time. To activate it, contact bd118's live chat support or visit the responsible gaming section. This option is effective for keeping your gaming habits in check.
To support responsible gaming, bd118 offers deposit and session limit settings. These limits help you keep your spending under control. Contact live chat support or go to your account settings to set or change limits.
bd118's customer support is available 24 hours a day, 7 days a week in Bengali via live chat. You can also reach us by email at [email protected]. Our support team is committed to resolving your issues quickly and effectively.
Gambling addiction is a serious issue and bd118 fully supports responsible gaming. If you or someone you know is struggling with addiction, visit our responsible gaming page or let us know on bd118's live chat — we will help arrange self-exclusion and other forms of support.
Still have questions? Contact support
Our 24/7 live chat support team in Bengali is always ready to answer any question you have.
Our support channels
Live Chat
Instant responses in Bengali 24/7 — use live chat for the fastest resolution.
Email Support
For detailed issues, email us at: [email protected]
Responsible Gaming
Read our responsible gaming guide for a safe and healthy gaming experience.