bd118 Privacy Policy
bd118 takes the privacy of your personal information very seriously. We keep your information fully protected through SSL encryption and modern security measures.
Introduction and Applicability
This Privacy Policy ("Policy") applies to users ("you", "user") of the bd118 platform ("we", "bd118", "platform") website and services. bd118 is a trusted digital platform providing online casino, betting, and entertainment services in Bangladesh.
The purpose of this Policy is to clearly inform you how bd118 collects your personal information, for what purposes it is used, how long it is retained, and how it is kept secure. By continuing to use our services, you are considered to have given your consent to the terms of this Policy.
This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us through our 24/7 live chat support.
What Information We Collect
bd118 collects only the information necessary for the proper operation of our services. A detailed description of the information collected is provided below.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID / passport number (if required)
- Gender (optional)
Contact Information
- Email address
- Mobile number
- Current address (if required)
- bKash / Nagad / Rocket / Upay account number
Financial Information
- Deposit and withdrawal history
- Payment method details
- Partial bank account information (if applicable)
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Login time and date
Usage Information
- Gaming history and preferences
- Session duration
- Pages visited
- Click and navigation patterns
Cookie and Tracking Information
- Session cookies
- Preference cookies
- Analytics cookies
- Security tokens
Purposes of Information Use
bd118 uses the information collected from you only for the purposes described below. Your information is not used for the purpose of selling to any third party.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Ensuring registration, login, and account verification | Performance of contract |
| Age Verification | Ensuring access only for users aged 21 and above | Legal obligation |
| Financial Transactions | Processing deposits, withdrawals, and payments | Performance of contract |
| Customer Service | Providing support via live chat and email | Legitimate interests |
| Security | Fraud prevention and account protection | Legal obligation |
| Service Improvement | Analyzing and improving user experience | Legitimate interests |
| Promotional Communication | Sending offers and updates based on consent | Consent |
Information Sharing with Third Parties
bd118 never sells your personal information. However, information may be shared with trusted third parties in the following limited circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer facilitators. These organizations are governed by their own privacy policies.
Technology Partners
Minimal information may be shared with gaming software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others for the purpose of managing gameplay.
Legal Authorities
Necessary information may be provided to government and legal authorities in the case of court orders, legal obligations, or fraud investigations.
Analytics Services
Anonymous and aggregated data may be sent to analytics service providers to monitor and improve platform performance.
All third parties are contractually bound to comply with our strict data protection standards. They may not use your information beyond the specified purpose.
Data Security Measures
bd118 follows industry-standard technology and practices to ensure the security of your information. Our security framework is as follows:
SSL Encryption
256-bit SSL/TLS encryption is used for all data transmission.
Firewall Protection
Servers are protected by advanced firewalls and intrusion detection systems.
Two-Factor Authentication
Two-layer security verification is available for account access.
Regular Audits
Regular audits are conducted to ensure the effectiveness of security measures.
While we use the most up-to-date technology to protect your information, no digital system is 100% impenetrable. If a cybersecurity incident occurs, we will notify you as quickly as possible.
Data Retention Period
bd118 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
Active Account Information
Your complete information will be retained for as long as your account remains active. Upon a request to close your account, the information will be deleted after fulfilling legal obligations.
Financial Transaction Records
Transaction records may be retained for an extended period for financial accountability and audit purposes, as determined by applicable law.
Technical Logs
Server logs and device information are generally deleted automatically after a set period. They are used to analyze security incidents.
Marketing Information
You may unsubscribe from promotional communications at any time. In that case, a record of your consent may be retained in a limited form.
Your Rights and Controls
bd118 believes you should have full control over your personal information. To that end, we ensure the following rights:
Right to Access
You may request details of what information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request a correction.
Right to Erasure
Subject to legal obligations, you may request that your information be deleted.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may receive a copy of your information in a structured and readable format.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact us via live chat or email us at: [email protected]. We will respond to your request as quickly as possible.
Cookie Policy
bd118 website uses cookies that improve your browsing experience and ensure the functionality of our services. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, security tokens, and store user preferences. Disabling these cookies may affect some features of the site.
Functional Cookies
These cookies are used to remember your preferences such as language and layout settings. They make your experience more personalized and eliminate the need to set things up again each time you log in.
Analytics Cookies
Anonymous statistics are collected to understand which parts of the website are used most. This information helps us improve our services and is not personally identifiable.
Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause issues with using some features of the site.
Protection of Minors
bd118 strictly ensures that only those aged 21 or above may use our platform. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If any user registers by providing a false age, their account will be immediately closed and the collected information will be deleted. If you become aware that a minor is using our platform, please notify us immediately at [email protected].
Our Responsible Gaming policy contains detailed information about responsible gaming, including the protection of minors.
International Data Transfers
Servers and service providers located in various countries may be used to operate bd118's services. As a result, your data may be transferred outside of Bangladesh.
Whenever your data is transferred internationally, we ensure that the receiving organization follows appropriate protection measures. These include:
- Signing data protection agreements
- Following industry-standard security protocols
- Sending data through encrypted channels
- Transferring only the minimum necessary data
Policy Changes and Updates
bd118 may update this privacy policy from time to time. The policy may be changed in the following circumstances:
- To keep up with legal or regulatory changes
- When new services or technologies are added
- When data protection practices are improved
- To bring clarity based on user feedback
For significant changes, we will notify you via your registered email or through a notification when you log in to the platform. The date on which the updated policy takes effect will be mentioned at the top of the page.
Continuing to use the service after any changes will be considered as your agreement to the updated policy. If you do not agree, you may request to close your account.
Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our privacy team will review your request as soon as possible.
Live Chat Support
For the fastest response, use our 24/7 live chat. Our Bengali-speaking support team is always available for you. You can raise any privacy-related concerns with us.
If you prefer to contact us in writing, email us at: [email protected]. Contacting us by email is especially convenient for requests related to data access, correction, or deletion.
For more details, visit our FAQ page or learn more about bd118 on our About Us page.